ShipGate
Smart management for international shipping, with a WhatsApp agent for your customers
Shipping companies field a constant stream of customer questions about where a parcel is and what it costs, while shipment, pricing and invoice data is spread across branches in two countries. Staff lose time answering repetitive questions, and problem shipments are followed up too late.
ShipGate manages the full shipment lifecycle: a unique tracking number for every shipment, a timeline of every status change, automatic volumetric and chargeable weight calculation, a zone- and method-based pricing engine with multi-currency output, and a QR-coded PDF waybill sent to the customer automatically on WhatsApp. An automated agent serves customers around the clock: it tracks shipments, quotes prices, shares the nearest branch location and opens a ticket when a customer complains.
The result is faster customer service with less effort: enquiries are resolved automatically, delayed shipments trigger proactive alerts, invoicing and collections stay organized, and comprehensive reports give management a clear view of each branch's performance.
Key features
A unique tracking number per shipment, with a timeline logging every status change with location, note and staff member
Commercial and personal shipments by air, sea or land, with automatic volumetric and chargeable weight calculation
Pricing engine based on origin zone, destination zone and shipping method, with prices shown in every enabled currency
PDF waybill with a QR code that opens the tracking page, sent to the customer automatically on WhatsApp
WhatsApp agent that tracks shipments, quotes prices, shares the nearest branch location and checks prohibited items
Public portal with no login for shipment tracking, price quotes and complaints
Complaint tickets for delay, damage and loss, with damage and loss set to urgent automatically
Hourly detection of delayed shipments that sends an alert and opens a follow-up ticket
Arabic VAT invoices with a QR code, WhatsApp payment reminders and Thawani payment gateway integration
Two-factor authentication with Google Authenticator, role-based permissions, an audit log and a reports center with 10 report types
What’s inside
Who is it for?
Multi-branch international shipping and logistics companies, and their individual and business customers
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