BJ Muscat Hotel
Direct booking and full hotel management, synced with Booking.com and Thawani
Many hotels depend on third-party booking sites and scattered spreadsheets to manage rooms and rates. The result is double bookings, a large share of revenue lost to commissions, and no single place to see the status of every room or the work of every staff member.
We built BJ Muscat Hotel a single platform. It starts with a direct-booking website where guests move through clear steps, from availability search to add-ons to online payment via Thawani. Behind it sits an admin panel for room types, rate plans, the availability calendar, check-in and check-out, housekeeping, HR, expenses and reports. Availability syncs with Booking.com automatically, and Booking.com reservations arrive straight in the system via webhook.
The outcome is more direct bookings with lower commissions and a carefully designed guest journey, from the WhatsApp confirmation to the post-stay message. Management gets a live view of occupancy and revenue, plus a daily report delivered to managers automatically.
Key features
Step-by-step direct booking: availability search, add-ons and services, then payment and confirmation
Availability sync with Booking.com every 5 minutes, with its reservations received automatically via webhook
Online payment through Thawani with refunds and PDF invoices
Pricing engine, rate plans and an availability calendar, with a temporary room lock during checkout
Automated WhatsApp messages to guests: booking confirmation, pre-arrival reminder, check-in welcome and post-stay message
Passport MRZ reading, with ID data hashed to protect guest privacy
Housekeeping tasks created automatically after each checkout, plus daily tasks for occupied rooms
Guest account with bookings, loyalty points, VIP tiers and a wishlist, plus Google sign-in
HR module for contracts, payroll, leave, advances and deductions
Reports exportable to Excel and PDF, plus a daily report sent to managers
What’s inside
Who is it for?
Hotels and serviced apartments that want more direct bookings and one system for their daily operations
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